Terms and Conditions – Ashdown Garden Buildings
1. Access Requirements
The customer must provide a clear, unobstructed route to the prepared base for safe delivery and installation. The access route must:
- Be free from height or width restrictions, tight turns, or vegetation.
- Allow panels to be carried by hand without obstruction.
- Not require panels to be lifted over garage roofs, buildings, or fences exceeding 4ft, in accordance with health and safety regulations.
All animal waste must be removed prior to arrival. Ashdown Garden Buildings reserves the right to apply a cleaning charge if the site is not suitably prepared.
If adequate access is not provided, installation may be refused and the building may be left for self-assembly, with no refund.
2. Base Requirements
The customer is responsible for ensuring a solid, level base is prepared before the delivery date. The base must:
- Be of sufficient size to support the entire footprint of the building.
- Be level within acceptable tolerances to allow safe installation.
If a suitable base is not provided, installation may be postponed and a call-back charge will be applied. We can supply a base-laying service at an additional cost.
3. Installation Conditions
The customer must ensure a minimum 2ft (600mm) clearance around the entire perimeter of the building to allow installation.
Failure to provide adequate space will result in:
- Installation delays, charged at £95 per additional visit; or
- The building being left for customer self-assembly (no refund); or
- Re-scheduling at 20% of the total order value, plus any applicable call-back fees.
Buildings remain the property of Ashdown Garden Buildings until payment has been received in full.
Any waiting time, delays, or additional labour caused by site conditions outside our control will be charged at £95 per visit.
4. Parking and Delivery Access
The customer must inform Ashdown Garden Buildings in advance of any parking restrictions, permit requirements, or limited access to the delivery site.
Additional charges may apply when:
- The carrying distance exceeds 30 metres from the parking location to the installation site; or
- Parking permits, paid parking, or additional labour is required.
5. Planning Permission
It is the customer’s sole responsibility to ensure that their chosen building location complies with all relevant planning regulations and property restrictions. Ashdown Garden Buildings accepts no liability for issues arising from non-compliance.
By placing an order with Ashdown Garden Buildings, the customer confirms they have read, understood, and agree to these Terms and Conditions.
