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📍 Two Showsites, One Great Service — Visit us in Washington or Angmering today!

Privacy Policy

Privacy Policy – Ashdown Garden Buildings

1. Introduction

This Privacy Policy explains how and when we, Ashdown Garden Buildings (“Ashdown”, “we”, “us”, or “our”), collect, use, store and share your personal information when you purchase a building from us, contact us, or otherwise use our services through our website www.ashdowngardenbuildings.co.uk or any related sites and services.

This Privacy Policy does not apply to the practices of any third parties that we do not own or control, including third-party websites or services that you may access through our site.

2. Information We Collect

To process your order and provide our services, we may collect the following information:

  • Name and contact details (such as email address and telephone number);
  • Billing and delivery postal addresses;
  • Payment information (processed securely via our chosen payment providers);
  • Details of the building or service you have ordered;
  • Any additional information you choose to provide (for example, information relating to a bespoke building or special requirements).

3. Legal Bases and How We Use Your Information

We rely on a number of legal bases under applicable data protection law to collect and use your personal information, including:

  • Contractual necessity: to fulfil your order, arrange delivery, take payment, respond to enquiries, resolve issues and provide customer support.
  • Consent: where you have given clear consent, for example by subscribing to a mailing list. You may withdraw your consent at any time.
  • Legal obligation: where we need to retain certain information to comply with legal, tax or regulatory requirements, or to respond to lawful requests from authorities.
  • Legitimate interests: where it is necessary for our legitimate business interests and those interests are not overridden by your rights. This includes providing and improving our services, maintaining accurate records, and monitoring site performance.

4. Information Sharing and Disclosure

We treat your personal information with care and only share it where necessary and proportionate. We may share your information in the following circumstances:

  • Within Ashdown Garden Buildings: with our internal team and systems as required to provide our products and services and to meet our contractual and legal obligations.
  • Service providers: with trusted third-party providers who perform functions on our behalf, such as payment processors, IT and hosting providers, and delivery and installation companies. They receive only the information necessary to perform their services and are required to protect it.
  • Business transfers: if our business is sold, merged or reorganised, your information may be disclosed as part of that transaction, but only where permitted by law.
  • Compliance with law: where we believe in good faith that disclosure is reasonably necessary to (a) respond to legal process or lawful requests from authorities; (b) enforce our agreements, terms and policies; (c) prevent, investigate or address fraud or other unlawful activity, security or technical issues; or (d) protect the rights, property or safety of our customers, our staff or others.

5. Data Retention

We retain your personal information only for as long as is reasonably necessary to provide our services and to fulfil the purposes described in this Privacy Policy. We may also retain information where required to comply with our legal and regulatory obligations, resolve disputes and enforce our agreements.

In general, we keep order-related information for up to four (4) years, unless a longer retention period is required by law.

6. Transfers of Personal Information Outside the UK / EU

Your personal information may be stored or processed by third-party hosting or service providers located outside the UK or European Economic Area (“EEA”). Where such transfers occur, we take appropriate steps to ensure that your information is protected to a standard that is equivalent to that required under UK and EU data protection laws. This may include the use of recognised adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

7. Your Rights

Depending on where you live and subject to certain conditions, you may have the following rights in relation to the personal information we hold about you:

  • Access: the right to request a copy of the personal information we hold about you.
  • Rectification: the right to request that inaccurate or incomplete information is corrected.
  • Erasure: the right to request that we delete your personal information, where there is no good reason for us to continue processing it.
  • Restriction: the right to request that we restrict the processing of your personal information in certain circumstances.
  • Objection: the right to object to our processing of your personal information where we rely on legitimate interests, and to opt out of receiving marketing communications at any time.
  • Data portability: in some cases, the right to receive your personal information in a structured, commonly used and machine-readable format and to have it transferred to another controller.
  • Complain: the right to lodge a complaint with your local data protection authority if you are concerned about how we process your information, without prejudice to any other rights you may have.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

8. Contact Details

For the purposes of UK and EU data protection law, Ashdown Garden Buildings is the data controller of your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, you can contact us at:

Email: info@ashdowngardenbuildings.co.uk
Post: Ashdown Garden Buildings, Squire’s Garden Centre, London Road (A24), Washington, RH20 3BP, United Kingdom.